Managed Services

Managed services: complete unburdening

Are you looking for someone to take matters out of your hands regarding the management and security of your IT infrastructure? In that case, we would advise you to make use of our widely praised Managed Services.

For organisations who would rather outsource the management of (parts of) their IT to a specialist, we offer our Managed Services. This service includes preventive and corrective measures such as monitoring, replacement of defective equipment, analyses, incident and change management for the network and security components being managed. This ensures that the infrastructure is always in optimum condition for the business activities.

Unique and flexible pricing model
Felton has developed an appealing and fully scalable pricing model for its customers. Should you (temporarily) make less use of our services, your costs will also decrease. Our monthly invoices ensure that you know how things stand every month.

Permanent customer teams
At Felton we believe in our tried-and-tested personal approach. We do this by working with permanent customer teams and in-house engineers who know your business environment best and speak your language. This makes the permanent customer team an extension to your organisation.

From SLA to XLA
At Felton we go beyond the agreed arrangements and procedures. For an optimum service experience, we not only use SLAs (Service Level Agreements), but also the new standard XLAs (eXperience Level Agreements). This means that we will not be satisfied unless your users are satisfied. Experience the difference!

The benefits of Felton managed services

• No need to involve yourself with the day-to-day management of your network.

• A unique and highly scalable pricing model.
• Available for all IT infrastructure components (cloud, network, security, servers, workstations).

• A team of specialists monitors the availability of the provided solution and intervenes whenever this is required.

• Your own customer team that is highly familiar with your environment.

• You can also rely on our professional Managed Services team outside of office hours and during weekends.

• Monitoring of user experiences and customer satisfaction.